Restoran Bon Gou

  • 1524 NE 176th St, North Mimai Beach, FL 33162, United States (US)
  • janai@gmail.com
  • 7867241405

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Sunday Close
Monday 10:00 AM to 7:00 PM
Tues Day 10:00 AM to 7:00 PM
Wednesday 10:00 AM to 7:00 PM
Thursday 10:00 AM to 7:00 PM
Friday 10:00 AM to 7:00 PM
Saturday 10:00 AM to 7:00 PM

Shipping Policy

Welcome to Granmache Marketplace

At Granmache, we strive to ensure a seamless shopping experience for you. If you are not completely satisfied with a purchase, our return policies are here to help. We are committed to delivering your items quickly and conveniently. Here’s everything you need to know about our shipping process:

1. Free Shipping for All Orders

  • We offer free shipping on every order for all customers and vendors, with no minimum purchase required.
  • There are no hidden fees—what you see at checkout is the total amount you pay.

2. Fast Delivery Timeframe

  • Our goal is to provide a seamless and rapid shopping experience, so all orders are shipped within 5 minutes to 3 hours after purchase, depending on your location and order details.
  • Delivery times may vary based on item availability and local traffic or other conditions.

3. Order Processing and Delivery

  • Order Confirmation: Once you place an order, you’ll receive an order confirmation email with your order details.
  • Real-Time Tracking: You will receive a notification as soon as your order is out for delivery, allowing you to track its progress.
  • Delivery Window: We strive to meet the promised delivery time. In rare cases where delays occur, we will notify you promptly.

4. Delivery Locations

  • We currently deliver to addresses within your zone of marketplace. Expanding to new locations is always a priority, so please check back for updates if we’re not in your area yet.

5. Failed Delivery Attempts

  • If we’re unable to complete the delivery on the first attempt, our delivery partners will contact you to arrange a second delivery.
  • After two failed delivery attempts, your order will be returned, and our team will contact you for further instructions.

Refund Policy

6. Refund and credit

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5 to 10 business days and a credit will be applied to your original payment method.

7. Exchanges

  • Exchanges are subject to product availability.
  • For a quicker exchange process, consider purchasing the new item and returning the original item separately.

8. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at support@granmache.com or call us with your order number and photos of the item. We will arrange for a replacement or a full refund at no extra cost.

9. Contact Us

  • If you have any questions regarding returns or exchanges, please reach out to our Customer Support team:

Cancellation / Return / Exchange Policy

10. Eligibility for Returns

  • Items can be returned within 1 days of delivery.
  • To be eligible for a return, items must be:
    • In their original condition and packaging.
    • Unused, unwashed, and unworn (except for trying on).
    • Accompanied by a receipt or proof of purchase.

11. Items That Cannot Be Returned

  • Final Sale Items: These include items marked \"final sale\" or \"non-returnable.\"
  • Perishable Goods: Food items, flowers, or anything that has a limited shelf life.
  • Custom or Personalized Items: Items tailored specifically to your request.
  • Gift Cards and Downloadable Products: These are non-returnable once issued.

12. Return Process

  • Step 1: Submit a Return Request: a) From your customer account or contact our support team at support@granmache.com with your order number, item details, and reason for return.
  • Step 2: Prepare the Item for Return: Once your return is approved, one of our delivery partners will come to your house to pick up the item.