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Welcome to Commudash Marketplace
At Commudash, we strive to ensure a seamless shopping experience for you. If you are not completely satisfied with a purchase, our return policies are here to help. We are committed to delivering your items quickly and conveniently. Here’s everything you need to know about our shipping process:
1. Free Shipping for All Orders
- We offer free shipping on every order for all customers and vendors, with no minimum purchase required.
- There are no hidden fees—what you see at checkout is the total amount you pay.
2. Fast Delivery Timeframe
- Our goal is to provide a seamless and rapid shopping experience, so all orders are shipped within 5 minutes to 3 hours after purchase, depending on your location and order details.
- Delivery times may vary based on item availability and local traffic or other conditions.
3. Order Processing and Delivery
- Order Confirmation: Once you place an order, you’ll receive an order confirmation email with your order details.
- Real-Time Tracking: You will receive a notification as soon as your order is out for delivery, allowing you to track its progress.
- Delivery Window: We strive to meet the promised delivery time. In rare cases where delays occur, we will notify you promptly.
4. Delivery Locations
- We currently deliver to addresses within your zone of marketplace. Expanding to new locations is always a priority, so please check back for updates if we’re not in your area yet.
5. Failed Delivery Attempts
- If we’re unable to complete the delivery on the first attempt, our delivery partner will contact you to arrange a second delivery.
- After two failed delivery attempts, your order will be returned, and our team will contact you for further instructions.
Refund Policy
6. Refund and credit
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5 to 10 business days and a credit will be applied to your original payment method.
7. Exchanges
- Exchanges are subject to product availability.
- For a quicker exchange process, consider purchasing the new item and returning the original item separately.
8. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at support@granmache.com or call us with your order number and photos of the item. We will arrange for a replacement or a full refund at no extra cost.
9. Contact Us
- If you have any questions regarding returns or exchanges, please reach out to our Customer Support team:
- Email: support@granmache.com
- Phone: 786-474-4008
- Business Hours: Monday to Saturday - 7 AM to 9 PM
Cancellation / Return / Exchange Policy
10. Eligibility for Returns
- Items can be returned within 1 days of delivery.
- To be eligible for a return, items must be:
- In their original condition and packaging.
- Unused, unwashed, and unworn (except for trying on).
- Accompanied by a receipt or proof of purchase.
11. Items That Cannot Be Returned
- Final Sale Items: These include items marked "final sale" or "non-returnable."
- Perishable Goods: Food items, flowers, or anything that has a limited shelf life.
- Custom or Personalized Items: Items tailored specifically to your request.
- Gift Cards and Downloadable Products: These are non-returnable once issued.
12. Return Process
- Step 1: Submit a Return Request: a) From your customer account or contact our support team at support@granmache.com with your order number, item details, and reason for return.
- Step 2: Prepare the Item for Return: Once your return is approved, one of our delivery riders will come to your house to pick up the item.
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